At Jiadianxin, we are committed to processing and shipping your orders with the utmost care and efficiency. Because our products may include frozen or temperature-sensitive foods, we take the shipping and handling process very seriously.
- Order Processing
Orders are typically processed within 1-3 business days after successful receipt and payment verification. Processing times may be longer during holidays, promotions, or peak order periods.
- Domestic Shipping within the United States
We use commonly used carriers and delivery services for domestic shipping within the United States, including:
United States Postal Service (USPS)
United Parcel Service (UPS)
FedEx
Shipping methods may include:
Standard Shipping
Express Shipping
Priority or Express Shipping (if applicable)
For certain frozen or temperature-sensitive products, we will select the appropriate shipping method based on delivery speed, packaging requirements, and destination.
- Shipping of Frozen and Perishable Goods
For frozen or perishable goods, we will use insulated packaging, ice packs, or other protective materials as needed to help maintain product quality during transportation.
We recommend that customers ensure someone is present to sign for the package promptly upon delivery, especially for temperature-sensitive orders.
- Estimated Delivery Time
Estimated delivery time is for reference only and is not guaranteed. Delays may occur due to:
Carrier service interruptions
Inclement weather
Seasonal peak shipping volume
Incorrect or incomplete delivery address
- Shipping Costs
Shipping costs will be calculated at checkout based on package size, destination, shipping method, and order contents.
- Tracking Information
If tracking is available, we will provide tracking information after your order has been processed and shipped.
- Lost or Delayed Packages
If your package is delayed or lost, please contact us, and we will do our best to assist you in communicating with the carrier.
- Accuracy of Delivery Address
Please ensure your delivery information is complete and accurate before placing your order. We are not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.
- Contact Information
For any delivery inquiries, please contact:
Jia’s Dim Sum
Address: 84 Old Shore Road, Port Washington, NY 11050
Phone: +1 516-488-4801