1. What kind of products do you sell?
We offer a selection of frozen food products designed to bring convenience, comfort, and familiar flavors into everyday meals.
2. Do you ship within the United States?
Yes, we offer shipping within the United States using commonly available shipping carriers.
3. Do you offer international shipping?
We may offer international shipping to select destinations where permitted. Some frozen or perishable items may not be eligible for international delivery.
4. How long does order processing take?
Most orders are processed within 1–3 business days after payment confirmation.
5. How are frozen items shipped?
Frozen or temperature-sensitive items may be packed using insulated materials and cold packs when necessary to help maintain product condition during shipping.
6. Can I return frozen food items?
Due to the nature of frozen and perishable products, returns are generally not accepted once shipped or delivered unless the item arrives damaged, defective, or incorrect.
7. What should I do if my order arrives damaged or thawed?
Please contact us as soon as possible after delivery. We may request photos of the product and packaging to review the issue.
8. Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to assist with order changes or cancellation. Please contact us promptly.
9. Will I receive tracking information?
If tracking is available, tracking details will be sent once your order has been shipped.
10. How can I contact customer service?
You can contact us using the information below:
Jia Dim Sum
Address: 84 Old Shore Rd, Port Washington, NY 11050
Phone: +1 516-488-4801