At Jia Dim Sum, we want our customers to feel confident when shopping with us. Please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return or refund, items must:
- Be reported or requested within the applicable return period stated on our website
- Be unopened, unused, and in original condition where applicable
- Be returned in original packaging
- Not be marked as final sale or non-returnable
2. Food and Frozen Product Policy
Due to the nature of frozen and perishable food products, we generally do not accept returns or exchanges on food items once they have been shipped or delivered, unless the item arrived:
- Damaged
- Defective
- Incorrect
- Unsafe for intended use due to shipping or fulfillment error
3. Damaged or Incorrect Orders
If your order arrives damaged, thawed, defective, or incorrect, please contact us promptly after delivery. We may request photos of the packaging and products to help review the issue and determine an appropriate resolution.
4. Refund Review
Once your request has been reviewed and approved, any eligible refund will be issued to the original payment method within a reasonable processing timeframe.
5. Shipping Charges
Original shipping charges are generally non-refundable unless the issue is due to our error or a confirmed product issue.
6. Return Shipping
If a return is approved, customers may be responsible for return shipping costs unless the item was incorrect, defective, or damaged upon arrival.
7. Return Address
Approved returns, if applicable, should be sent to:
Jia Dim Sum
84 Old Shore Rd, Port Washington, NY 11050
8. Contact Before Returning
Please contact us before sending any item back to ensure your request is properly reviewed and handled.
Jia Dim Sum
Address: 84 Old Shore Rd, Port Washington, NY 11050
Phone: +1 516-488-4801